Read about the warranty policy for Smartronicx. If you have a question pleasecontact usand we will help you out as soon as we can.
You can claim the warranty by writing to us at info@smartronicx.com with the service details and the invoice delivered to you at the time of repair. If you need any further assistance, please connect via Chat on WhatsApp or write to us at info@smartronicx.com
Our team generally resolves an issue within 24 hours to 48 hours from the moment you send us a query. You will ºet acknowledgement over mail for your query and your issue will be sorted as soon as possible
We do not cover any kind of accidental damage and our warranty stands null and void in all such related cases. Direct damage or damages caused as a consequence of accidents will not be covered under the 90 days warranty.
Any display issues that may arise without any manual intervention and related to the screen quality specifically visible lines, black dots and blank screen.
Excessive Damage to the device wherein there is a possibility that internal components might have been affected due to excessive or critical damage to the device or screen. Such excessive visible damage might lead to internal components getting damaged and can cause screen or other system malfunctions. Any part replacement wherein such damage is reported at the time of order completion will not be covered under the warranty provided. Such malfunctions can even become visible after immediately opening of the device and reassembly as any component damage/malfunction would become visible after opening the device and reassembly, Smartronicx Repair or any of its representative will neither be responsible nor liable for such issues.
Subsequent mishandling which causes the frame to bend, twist, or crack will not be entertained.
Subsequent mishandling with the screen such as hard press that may initiate discoloring or lining on the display.
Subsequent accidental or purposeful drops.
Water damage.
Tampering with internal hardware.
Damage resulting from attempted customer self-repairs.
Software issues unrelated to the repair.
Jail-broken devices.
New damages unrelated to the original repair.
Existence of known manufacturing and/or performance issues related to the device separate from repair, as noted prior to the repair
Existence of damage to the device frame, as noted prior to the repair
Water damage
Jail-broken devices
Tampering with internal hardware: Under certain conditions, internal damage may make a repair impossible. Our specialist will be able to explain in detail upon diagnosing your specific device. If you have any doubts, we recommend that you do not attempt to repair the device on your own, as any damage may affect the reparability of your device.